B2B terms of use for Concertainly

Updated: 26 July 2026

The German version is the editorial source. If the versions differ, the German version prevails.

1. Provider and scope

Concertainly is provided by:

Tamino Consulting UG (haftungsbeschränkt)

Sansibarstraße 4a, 81827 Munich, Germany

Email: tamino.rat@gmail.com

These terms apply only to businesses, public-law legal entities and special funds under public law. The service is intended for music schools and comparable organisations managing student concerts. Customer terms apply only if accepted by the provider in text form.

2. Contract and activation

An application or registration does not create a right to access. By submitting the registration, the customer makes an offer for initially free use based on the selected plan, displayed prices and these terms. A contract is formed when the provider expressly activates the music school or an individual offer is accepted.

Activation of the school does not by itself activate a paid plan. The customer may create one concert free of charge. The paid plan is activated only after an owner has used the free concert and then expressly confirms the current prices and terms in the billing view and triggers paid activation. A second concert cannot be created before that activation.

After activation:

• the selected plan covers one music school and the features stated in the service description; technical safety and usage limits continue to apply;
• support requests may be submitted at any time to tamino.rat@gmail.com, without a promise of continuous processing or a specific response time;
• for 30 days after contract end, the customer may retrieve available exports. Productive access is blocked at contract end. Active customer data is deleted within 30 days after the export window unless earlier deletion is requested or law requires retention. Backups expire within a further 30 days. Written deletion confirmation is supplied within 14 days after completion.

An individual offer prevails if it conflicts with these terms.

3. Service

Concertainly is web software for student-concert organisation. The agreed offer and service description determine the specific scope. Typical features include school and role administration, registrations, works, programmes, waiting lists, communication, print and export, statistics, retention, access and deletion tools, and optional AI-supported text and work features.

Legal advice, an automated assessment of the lawfulness of customer data and the correctness of AI output are not part of the service.

4. Provision and changes

The service is provided at the data-centre handover point and the agreed web address. It may be developed and changed if the agreed core utility is not unreasonably impaired. Material adverse changes will be announced with reasonable notice. If a change materially impairs the core utility, the customer may terminate for cause when the change takes effect.

No service level applies unless expressly agreed. Without such an agreement, no specific availability is guaranteed. Operational and incident targets are not contractual service levels.

5. Accounts, roles and security

The customer appoints at least one owner. The customer must grant only necessary access, regularly review roles, remove departing users promptly, protect mailboxes and login codes, report suspicious access, and avoid shared personal accounts.

Actions of authorised accounts are attributed to the customer to the extent permitted by law. Platform administrators access data only where required and permitted by contract and data-protection law.

6. Customer obligations

The customer:

• ensures it may lawfully process the data and instruct the provider;
• supplies its own complete privacy notice and URL;
• determines appropriate retention;
• obtains any required consent, especially for photos, voluntarily and for a specific purpose;
• informs authorised users about roles, confidentiality and security;
• reviews programmes, exports, emails and AI output before use;
• protects exported data outside the platform;
• reports incorrect school allocations promptly.

Special-category data under Article 9 GDPR must not be entered unless expressly agreed and technically enabled. Free-text fields must not be used for unnecessary sensitive information.

7. Permitted use

Prohibited uses include unlawful or rights-infringing content, bypassing security or quotas, unauthorised security testing or bulk requests, sharing personal links or login codes, unauthorised advertising or bulk email, entering secrets or unnecessary personal data in AI or free-text fields, and reselling the platform unless agreed.

8. Customer data and rights

The customer retains its rights in its content and grants the rights necessary to operate, secure, support and troubleshoot the service for the contract term.

School data is not used for the provider's advertising or to train general AI models.

Aggregated statistics may be used only where no person or school can be identified with reasonable means. Export, return and deletion are governed by the contract, DPA and offboarding procedure.

9. Data protection and subprocessors

Where the provider processes school data on behalf of the customer, the parties enter into the separate DPA. Current subprocessors are listed at /en/legal/subprocessors; changes and objections are governed by the DPA.

10. Email and AI

Email delivery depends on third-party and recipient systems. An expected email must not replace the platform status or the customer's own organisational controls.

AI features are optional. Output may be incomplete or incorrect and must be reviewed. The customer must not put personal data into AI input fields unless the feature expressly permits it and it has been contractually approved.

11. Support, maintenance and incidents

Support is provided by email at tamino.rat@gmail.com. Requests can be submitted 24 hours a day, seven days a week. This is not a promise of 24/7 processing, on-call availability or a response time. Reports should be reproducible and data-minimised and must not include login codes, secret links or unnecessary student data.

Maintenance may affect availability. Material planned maintenance will be announced in advance where practicable. Security incidents must be reported to tamino.rat@gmail.com.

12. Fees and payment

The first concert created by the customer is free of charge. Afterwards, the customer may activate one of these paid plans:

• monthly plan: EUR 39.00 net per month;
• annual plan: EUR 390.00 net per twelve months.

Any legally applicable VAT is added to the net prices. The selected plan, price and version of these terms are recorded in the billing account when the plan is activated.

Billing currently takes place by invoice. Invoices are sent to the stored business billing email and are payable by bank transfer without deduction within 14 days of the invoice date. No bank account or payment card is charged automatically.

Statutory late-payment rules apply. The provider may block the creation of further concerts and paid features until payment is received. Stored data and export options remain accessible, subject to mandatory security measures.

Different prices, scope, tax treatment or payment terms apply only if agreed in an individual offer, which prevails in case of conflict.

13. Term, renewal and termination

Free use starts when the music school is activated. The paid term starts only with the express activation described in section 2.

The monthly plan has an initial term of one month and renews for further one-month periods. The annual plan has an initial term of twelve months and renews for further twelve-month periods. Renewal does not occur if the customer cancels through the billing view or in text form before the next term starts. Cancellation takes effect at the end of the current paid period; the plan remains available and chargeable until then.

A plan change generally takes effect at the start of the next paid period. The scheduled change is displayed in the billing view.

Termination for cause remains available. A material security threat, material payment default continuing after a reminder, or other material breach continuing after notice may constitute cause.

Before the contract ends, the customer may export data using the available features. Data will then be returned or deleted under the DPA and offboarding procedure, subject to legal retention.

14. Suspension

Access may be temporarily restricted where necessary to address a concrete security threat, prevent unlawful use or respond to a material breach. The customer's and data subjects' interests will be considered, and the customer will be informed where legally and technically possible.

15. Defects and liability

The provider has unlimited liability for intent and gross negligence, culpable injury to life, body or health, and mandatory statutory liability.

For slight negligence affecting an essential contractual duty whose performance enables proper performance of the contract and on which the customer may normally rely, liability is limited to the foreseeable loss typical for the contract. Liability for other slight negligence is excluded to the extent permitted by law.

For data loss, liability is limited to the typical recovery effort that would have arisen if the available export and backup functions had been used reasonably. The provider's agreed backup and deletion duties remain unaffected.

Email delivery and AI output depend on third-party services. The provider remains liable for its selection, integration and own breach under the rules above but does not guarantee error-free delivery or accurate AI output. The free provision of the service does not extend any statutory liability privilege. Article 82 GDPR and other mandatory data-protection claims remain unaffected.

16. Confidentiality

The parties keep non-public business, technical and personal information confidential and disclose it only to people who need it and are appropriately bound. Mandatory legal disclosure remains unaffected.

17. Final terms

Changes are documented in text form. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent legally permitted, Munich is the venue.

If a term is invalid, the statutory rules apply and the remaining terms remain unaffected.

Effective: 26 July 2026

Last updated: 26 July 2026