Help with login and access
For a secure and efficient route to a solution, start with the appropriate contact.
Did the login code not arrive?
- Check the email address you entered as well as spam and quarantine folders.
- Request a new code and use only the most recently sent code.
- Open your music school's sign-in link again if that is where you started.
Who can help?
Families and teachers should contact their music school first. Only the school can check roles, concert access, and registration data. Music-school representatives can contact platform support by email.
Email platform supportUseful details for platform support
Include the music school, approximate time, affected area, error message, and browser.
Do not send login codes, access tokens, personal registration links, or unnecessary student data. Redact those details in screenshots.
Requests are reviewed manually; no response time is guaranteed.